Shipping Policy
Last updated: September 20, 2026
1. Where We Ship
Tcg-PokeShop ships worldwide — we deliver to the United States and all international destinations.
Estimated delivery times (7–9 business days after dispatch) apply to US orders. International deliveries may take longer depending on the destination country and customs processing. Any customs duties or import taxes on international orders are the responsibility of the recipient.
2. Processing Time
Orders are prepared and shipped within 1–2 business days after payment confirmation (business days).
3. Estimated Delivery Time
Estimated delivery after dispatch: 7–9 business days.
4. Shipping Methods & Carrier
Orders ship via Fedex.
5. Shipping Costs
Shipping is free on all orders — no minimum order value, no shipping fee. The shipping line is always shown as Free at checkout before you confirm payment.
6. Order Tracking
You receive a tracking number when your order ships. Tracking is provided on every order, worldwide.
7. Delays
Delivery estimates are not guarantees. Carrier delays, weather, and high-volume periods can extend delivery. If your order is significantly delayed, contact us at support@tcg-pokeshop.site and we will investigate with the carrier.
8. Lost Packages
If your tracking shows delivered but you have not received the parcel, contact us as soon as possible. We open an investigation with the carrier; once the parcel is confirmed lost, we reship or refund the order.
9. Incorrect Addresses
Please double-check your address at checkout. If a parcel is returned to us because of an incorrect or incomplete address provided at checkout, reshipping may require additional shipping cost, which would be confirmed with you before we reship.
10. Damaged Packages
If your parcel arrives damaged, contact us within 48 hours with photos of the damaged item and packaging. Sealed trading card products damaged in transit will be replaced or refunded in accordance with our Return & Refund Policy.
11. Packaging
Sealed boxes are shipped in protective packaging to preserve factory sealing.
12. Questions
Shipping questions: support@tcg-pokeshop.site or our Contact page.