Frequently Asked Questions

Products

What products do you sell?
Factory-sealed trading card products: Pokémon TCG, One Piece Card Game, Magic: The Gathering, Disney Lorcana, sports cards and convention exclusives — booster boxes, Elite Trainer Boxes, premium collections and more.

Are the products authentic?
Yes. Every product is authentic and factory sealed. Tcg-PokeShop is an independent reseller and is not affiliated with the brands sold.

Are products in English?
Language is indicated on each product page. Most products are English edition; imports are marked otherwise.

Orders & Payment

How can I place an order?
Add products to your cart and follow the checkout. Your order is confirmed after payment.

What payment methods are accepted?
Payments are processed through Stripe — the payment methods available (including card payments) are shown at checkout before you confirm.

Is payment processed securely?
Yes. Payment details are transmitted directly to Stripe over an encrypted connection under PCI-DSS compliant procedures. We never see or store your full card details.

Do you accept Stripe payments?
Yes — Stripe is our payment processor.

What currency are prices in?
All prices are in US dollars (USD).

Shipping

Where do you ship?
We ship to the United States.

How long does shipping take?
Processing takes 1–2 business days, and estimated delivery after dispatch is 7–9 business days. Details in our Shipping Policy.

How much does shipping cost?
Shipping is free on all orders via Fedex — no minimum.

Can I track my order?
Yes — you receive a tracking number when your order ships.

Returns & Refunds

Can I cancel my order?
Yes, free of charge, as long as it has not shipped. Contact us with your order number.

What is your return policy?
You can request a return within 21 days of delivery; sealed products must keep their factory seal intact. Full details in our Return & Refund Policy.

How do refunds work?
Once your return is received and inspected, the refund is issued to your original payment method within 21 days.

What should I do if my package arrives damaged?
Contact us within 48 hours with photos of the item and packaging — damaged-on-arrival products are replaced or refunded.

Support & Business

How can I contact customer support?
By email at support@tcg-pokeshop.site, or through our Contact page.

Where is Tcg-PokeShop located?
Tcg-PokeShop ships from 30 N Gould St, Ste R, Sheridan, Wyoming 82801, United States.