Return & Refund Policy

1. Return Period

You may request a return within 21 days of delivery.

2. Return Eligibility & Product Condition

• Products must be in the same condition as received.
• Sealed trading card products (booster boxes, ETBs, bundles): the factory seal must be intact and unopened.
• Include all original packaging and any included accessories.

3. How to Start a Return

• Contact us at support@tcg-pokeshop.site or via the Contact page with your order number and reason.
• We provide return instructions and the return address.

4. Return Shipping

Returns are made via carrier drop-off locations. There is no restocking fee. Unless the return is due to our error (wrong or defective item), return shipping costs may be deducted from or added to the refund — we always confirm this with you before processing.

5. Refunds

Once your return is received and inspected, your refund is issued to the original payment method used at checkout within 21 days of receiving your return. Depending on your bank or card issuer, it may take additional days to appear on your statement.

6. Damaged Products

If a product arrives damaged, contact us within 48 hours with photos of the item and packaging. Damaged-on-arrival products are replaced or refunded.

7. Incorrect Products

If you receive the wrong item, contact us immediately — we correct the error at our cost (replacement or refund, including return shipping).

8. Non-Returnable Items

• Opened booster packs or opened sealed products (collectible integrity), except when damaged or defective on arrival.

9. Exchanges

Yes — we offer exchanges. If you received a defective or damaged item, we will replace it with the same product at no extra cost (subject to availability). If the same product is out of stock, you may choose a replacement of equal value or a full refund.

To request an exchange, contact us within the return window via our Contact page with your order number and a photo of the issue.

10. Order Cancellation

Orders can be cancelled free of charge before they ship — contact us with your order number. We may also cancel an order with a full refund in case of pricing error, stock shortage, suspected fraud, or undeliverable address.

11. Questions

Return questions: support@tcg-pokeshop.site or our Contact page.