Shipping & Returns
Last updated: September 13, 2026
1. Order Processing
- Orders are prepared and shipped within 1 to 3 business days after payment confirmation (excluding weekends and public holidays).
- Orders placed after 2:00 PM are processed the next business day.
- You receive a confirmation email with your order number as soon as the payment is validated via Tebex.
2. Shipping Times
| Destination | Estimated transit |
|---|---|
| Domestic (United States) | 2–5 business days |
| Europe | 5–10 business days |
| Rest of the world | 10–21 business days |
Booster boxes and hobby boxes are shipped in reinforced, crush-proof packaging with protective padding to preserve factory sealing. Single cards are shipped in penny sleeves, toploaders and bubble mailers.
3. Shipping Rates (USD)
| Order value | Standard | Tracked & insured |
|---|---|---|
| Under $100 | $4.99 | $9.99 |
| $100 and over | FREE 🎉 | $12.99 |
Free standard shipping on all orders of $100 or more. Exact shipping cost is calculated and displayed at checkout before payment. Tracking numbers are sent by email within 24 hours of dispatch.
4. Tracking
Every tracked order includes a carrier tracking number. If your parcel appears stuck or is marked delivered but not received, contact us within 48 hours at support@tcg-pokeshop.com — we open an investigation with the carrier and reship or refund if the parcel is confirmed lost.
5. Returns & 14-Day Withdrawal Right
You have 14 days from receipt of your order to exercise your right of withdrawal, without having to justify a reason.
- Contact support@tcg-pokeshop.com with your order number to start a return.
- Items must be returned in their original condition: factory seal intact and unopened for sealed products, unplayed and undamaged for single cards.
- Return shipping is at the customer's expense, unless the item is defective or an error on our part (in which case we provide a prepaid label).
- Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item.
6. Damaged or Defective Items
If an item arrives damaged, or its contents don't match the description, send us photos of the parcel and product within 72 hours of delivery. We will exchange the item or refund it in full (including shipping) — your choice.
7. Exceptions
For hygiene or integrity reasons, opened sealed products cannot be returned — the randomness of card pulls inside a sealed box is inherent to the product and cannot constitute a return motive. This does not affect your rights regarding damaged or non-conforming items.